Power Virtual Agents
Microsoft Power Virtual Agents empowers you to easily create bots using a guided, no-code graphical interface, with no help required from data scientists or developers. Power Virtual Agents eliminates the gap between subject matter experts and development teams charged with building bots by making it simpler to take full advantage of conversational AI without the need to write complex code.
- Empower teams by enabling them to easily build bots without coding or AI expertise.
- Reduce costs by automating common inquiries and freeing peoples’ time to work on more complex issues.
- Improve customer satisfaction by enabling customers to self-help and resolve issues 24/7 using bots.
A component of the Microsoft Power Platform, which also includes Power BI, Power Apps, and Power Automate (formerly known as Microsoft Flow), Power Virtual Agents allows anyone, regardless of programming experience, to build bots without writing code.
Power Virtual Agents is a software-as-a-service (SaaS) offering, so you can easily sign up, create a bot, and embed it…no infrastructure to maintain or complex systems to deploy. Once embedded, it goes to work immediately, empowering subject matter experts to create bots quickly and easily using a code-free graphical interface.
Microsoft’s conversational AI capabilities allow users to have real conversations that get them what they need quickly.
With Power Virtual Agents, you can also easily integrate with services and back-end systems out-of-the-box or through custom connectors using Power Automate, making it easy to create a bot that responds to the user AND takes action on their behalf.
Power Virtual Agents works tightly with Dynamics 365 Customer Service Insights to give you a holistic view of customer service operations. Using Customer Service Insights and Power Virtual Agents together, you can determine which topics are trending or consuming support resources and then easily automate them.
Discover what the Power Platform can do for your business with an HSO Proof of Concept engagement
A proof of concept is a simple, fast, low-risk way to see what the Power Platform can do for you. In a 5- to 10-day engagement, we work with you to re-imagine a goal or challenge, stimulating ideas and providing deliverables that demonstrate the value you can get from a Power Platform project. Learn more about HSO’s Proof of Concept offering.
Engage customers with Microsoft's Power Virtual Agents
In this video, learn how Power Virtual Agents (PVA), integrated in Microsoft Power Platform, can be used anywhere you want to engage the customer beyond customer service. Watch and find out how easy it is to build a Power Virtual Agent, how powerful they are, and what are the key differentiators of this product.
With Power Virtual Agents you can:
- Empower employees to build bots themselves
- Answer common customer issues automatically
- Free up staff to focus on more involved and higher-value customer enquiries
- Increase customer satisfaction with faster issue resolution
- Monitor and continuously improve chatbot performance using AI- and data-driven insights available in an easy-to-read dashboard
Power Virtual Agents can be connected across the entire Microsoft Power Platform – Office 365, Dynamics 365, Azure, and hundreds of other apps – to build powerful solutions.
Think of a company with field service engineers and a chat with a customer with which you automatically schedule a maintenance appointment. The appointment ends up in an engineer’s calendar and the customer receives a confirmation email.
Bots that can chat with customers are great, but bots that can act on their behalf are even better. With Power Virtual Agents, you can easily integrate with services and back-end systems out-of-the-box or through hundreds of simple custom connectors using Power Automate. This makes it easy to create a bot that not only engages with the customer, but also takes action on their behalf.
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