Skip to content
Menu HSO

the results company

    • United Statesen-us
      • Corporateglo
      • Internationalint
      • United Kingdomen-gb
      • Schweizde-ch
      • Deutschde
      • Françaisfr
      • Indiain
      • Nederlandsnl
      • North Macedoniamk
      • Hong Konghk
      • Malaysiams
      • Singaporesg
      • 日本sg
  • Contact
  • (212) 502 3909
  • Solutions
    • Solutions
    • Solutions
    • Industry Solutions
      • Industry Solutions
      • Distribution
      • Energy, Oil & Gas
      • Financial Services
      • Government
      • Life Sciences
      • Manufacturing
      • Media & Entertainment
      • Non-Profit
      • Rental
    • Industry Solutions (cont.)
      • Industry Solutions (cont.)
      • Professional Services
        • Professional Services
        • Professional Services
        • Accounting
        • Architecture, Engineering, and Construction (AEC)
        • Consulting
        • Legal
    • Cross-Industry Solutions
      • Cross-Industry Solutions
      • Field Service
      • Loan Management
      • Multi-Entity Financial Management
      • Vendor Contract Management
  • Services
    • Services
    • Services
    • Project Delivery
      • Project Delivery
      • Global Projects
      • Implementation
      • Digital Transformation
      • Migration
      • Project Recovery
      • Upgrades
    • Service Portfolio
      • Service Portfolio
      • BI & Data Analytics
      • Cloud & Infrastructure
      • Development
      • Enterprise Architecture
      • IoT Integration
      • Continuous Optimization/DevOps
    • Managed Services
      • Managed Services
      • Microsoft Dynamics Application Management and Support Services
        • Microsoft Dynamics Application Management and Support Services
        • Microsoft Dynamics Application Management and Support Services
        • Global 24/7 Support
        • Domestic US Support
        • Competency Center
  • Technologies
    • Technologies
    • Technologies
    • Business Applications
      • Business Applications
      • Microsoft Dynamics 365
        • Microsoft Dynamics 365
        • Microsoft Dynamics 365
        • Dynamics 365 Commerce
        • Dynamics 365 Customer Insights
        • Dynamics 365 Customer Service
        • Dynamics 365 Field Service
        • Dynamics 365 Finance
        • Dynamics 365 HR
        • Dynamics 365 Marketing
        • Dynamics 365 Project Operations
        • Dynamics 365 Sales
        • Dynamics 365 Supply Chain Management
    • Analytics, Cloud & Productivity
      • Analytics, Cloud & Productivity
      • Microsoft 365
      • Microsoft Azure
      • Microsoft Power Platform
        • Microsoft Power Platform
        • Microsoft Power Platform
        • Power Apps
        • Power Automate
        • Power BI
        • Power Virtual Agents
      • Microsoft Sharepoint
  • Successes
  • Knowledge Hub
    • Knowledge Hub
    • Blog, Events & News
      • Blog, Events & News
      • Blog
      • News & Events
    • Resources
      • Resources
      • All Resources
      • Demos & Webcasts
      • Ebooks, Guides & White Papers
      • Videos
    • Customer Stories
      • Customer Stories
      • Successes
  • About
    • About
    • About HSO United States
      • About HSO United States
      • About Us
      • Expertise
      • Leadership
      • DynamicsAdvantage
      • Solution Partners
    • Work at HSO
      • Work at HSO
      • Careers
      • Join Us
  • Corporate
    • Corporate
    • Contact
    • Blog
  • Solutions
  • Services
  • Technologies
  • Successes
  • Knowledge Hub
  • About
    • Contact
    • Blog
  • Solutions
    • Industry Solutions
      • Distribution
      • Energy, Oil & Gas
      • Financial Services
      • Government
      • Life Sciences
      • Manufacturing
      • Media & Entertainment
      • Non-Profit
      • Rental
    • Industry Solutions (cont.)
      • Professional Services
        • Accounting
        • Architecture, Engineering, and Construction (AEC)
        • Consulting
        • Legal
    • Cross-Industry Solutions
      • Field Service
      • Loan Management
      • Multi-Entity Financial Management
      • Vendor Contract Management
  • Services
    • Project Delivery
      • Global Projects
      • Implementation
      • Digital Transformation
      • Migration
      • Project Recovery
      • Upgrades
    • Service Portfolio
      • BI & Data Analytics
      • Cloud & Infrastructure
      • Development
      • Enterprise Architecture
      • IoT Integration
      • Continuous Optimization/DevOps
    • Managed Services
      • Microsoft Dynamics Application Management and Support Services
        • Global 24/7 Support
        • Domestic US Support
        • Competency Center
  • Technologies
    • Business Applications
      • Microsoft Dynamics 365
        • Dynamics 365 Commerce
        • Dynamics 365 Customer Insights
        • Dynamics 365 Customer Service
        • Dynamics 365 Field Service
        • Dynamics 365 Finance
        • Dynamics 365 HR
        • Dynamics 365 Marketing
        • Dynamics 365 Project Operations
        • Dynamics 365 Sales
        • Dynamics 365 Supply Chain Management
    • Analytics, Cloud & Productivity
      • Microsoft 365
      • Microsoft Azure
      • Microsoft Power Platform
        • Power Apps
        • Power Automate
        • Power BI
        • Power Virtual Agents
      • Microsoft Sharepoint
  • Successes
  • Knowledge Hub
    • Blog, Events & News
      • Blog
      • News & Events
    • Resources
      • All Resources
      • Demos & Webcasts
      • Ebooks, Guides & White Papers
      • Videos
    • Customer Stories
      • Successes
  • About
    • About HSO United States
      • About Us
      • Expertise
      • Leadership
      • DynamicsAdvantage
      • Solution Partners
    • Work at HSO
      • Careers
      • Join Us
MyHSO

Home / Solutions / Government / Health and Human Services / Human Services / Social Services Case Management

Are you providing the right services to those in need at the right time?

Social Services Case ManagementGreg Inks2022-04-06T15:06:22-05:00

Social Services Case Management cloud software solutions: Empower self-sufficiency with seamless collaboration across agencies

If your government social services agency or program faces challenges ranging from outdated technology to limited resources, it’s no surprise. People depend on you to help them navigate through what can be a very confusing and stressful time—when their need is at its highest. To provide the right services at the right time, you need technology that will facilitate efficient delivery of services as well as coordinated communication across functional areas and agencies.

HSO’s solutions for Social Services Case Management was built to address case management requirements for any social services need, from counseling and housing to education and job placement. Client service is improved through the coordination of information across the multiple entities involved with processes, from intake assessment to outreach and performance evaluation. Through the centralization of data and automation of activities, everyone has improved access to the information they need for client experience and overall quality of care.

A 360-degree view and seamless collaboration for higher quality services

Social Services Case Management gives you a full view of the individual and a seamless collaboration between agencies, clients, and other providers. Capitalizing on the functionality of the Microsoft Power Platform and the powerful CRM functionality in Microsoft Dynamics 365,the solution emphasizes collaboration, enabling teams to monitor progress and helping maintain accountability and transparency:

  • Improve quality and consistency of services: Automated processes can ensure critical safety procedures are followed and that organizations are in compliance with regulatory policies
  • Speed routine processes, such as intake assessments: By analyzing the performance of routine processes over time, improvements can be made that eliminate unnecessary steps and increase client satisfaction
  • Eliminate time wasted accessing information: By electronically storing indexed documents such as treatment plans, less time is spent searching for critical information
  • Automate proactive communications: Client data can be sorted according to user-generated criteria; targeted communications can then be sent to specifically identified groups
  • Reduce missed appointments: Tasks can be set up to streamline appointment reminder calls; automated processes can be put in place for follow-up and rescheduling as needed
  • Prevent additional issues: With a 360-degree view of the client, case managers can more easily identify relationships between current issues and future concerns
  • Support a mobile workforce: Maximize the time caseworkers spend with clients in the field by providing remote data access and the ability to upload information

A true relationship management solution

With Azure cloud-supported features, you can:

  • Manage client data and provide master client records accessible across agencies and programs
  • Automate intake and eligibility processes through workflows and step-by-step dialogs to ensure client information is captured accurately
  • Schedule appointments through a fully integrated Microsoft Outlook interface that provides a seamless user experience, reducing training needs
  • Ensure that work is evenly distributed to case managers
  • Use dashboards, visualizations, and reports to display key performance indicators to help track performance
  • Track inbound calls with Call Center Management support, ensuring that clients are routed to the appropriate person immediately

Learn more

  • View and download a comprehensive, portable overview of our Social Services Case Management solutions
  • Read how a state Department of Social Services partnered with HSO to update their case management system and improve constituent services
HSO DynamicsAdvantage for Government
  • Solutions
    • Citizen Services
      • Citizen Engagement
      • Citizen Data Protection
    • Finance
      • Loan Management
    • Health and Human Services
      • Health Department
      • Human Services
    • Human Capital Management
      • People Accelerator
    • Supply Chain Management
      • Vendor Contract Management
  • Success Stories
  • Demos & Webcasts
  • Blog
  • Resources

Contact Us


Logo

So what’s next?
We’re ready! Let’s chat.

Empire State Building

350 5th Avenue
Suite 6902

New York, NY 10118

+ 1 212 502-3900

info-us@hso.com

  • twitter
  • facebook
  • linkedin
  • email
  • Copyright © 2023 HSO
  • All rights reserved
  • Privacy Policy
  • Terms of Use
  • Cookie Policy
Page load link
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non Necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Other

No description

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Save & Accept
Go to Top