Cloud software solutions for Citizen Engagement: Keep them informed and involved in government affairs

Citizens today seek increased participation in government affairs and expect to be involved in what’s happening in their community. If you’re on the government front line receiving these requests, you understand the challenges of coordinating services – and you’re aware of the importance of having the right tools for both internal administration and for ease of public access.

HSO’s solutions for Citizen Engagement provide the support you need to effectively engage your citizens. Citizen Engagement is designed to manage and respond to citizen requests, facilitate proactive outreach, and empower citizens to be more involved in the community. It provides comprehensive citizen relationship management, giving you the ability to engage with your citizens more efficiently and effectively.

Engage your citizens with true citizen relationship management

Citizens want to be kept in the loop, and their feedback can help you make better informed decisions. Citizen Engagement can help you track this vital information and easily report on it through optimized citizen relationship management. This lets you strengthen relationships by keeping citizens more informed and involved in government affairs.

Citizen Engagement uses the flexibility of the CRM capabilities within Microsoft Dynamics 365 to enable you to:

• Manage citizen requests, track progress, and coordinate responses
• Coordinate internal communication across the organization to enable faster response
• Provide a real-time analytics and reporting platform for officials to view cases by volume and type
• Manage outreach and campaigns more effectively through portal integration, social media, and mobile applications
• Coordinate government offices for 311 citizen request services from initial contact to final disposition

Key features include:

• Citizen request, inquiry, and case tracking
• Customizable mail and email templates to efficiently handle citizen communications
• Assignment, routing, and escalation of cases to aid in faster resolution
• Microsoft Office and Outlook integration, allowing you to set your system to automatically create cases from email requests and assign them to the appropriate department or individual
• A flexible workflow engine, designed to fit the way your government operates
• Data security, to ensure the safety and protect access to vital information
• Surveys, newsletter, campaigns, and mailing lists
• Dashboards, charts, and reports, providing a comprehensive view of citizens’ activities
• Software-as-a-Service at an affordable price

Optional features include:

• Social media monitoring
• Web portal integration for citizen access and seamless data entry
• Knowledgebase through a portal, allowing self-service citizen access
• Mobile-enabled, so your people can work remotely
• Telephony

Now you can build closer relationships and develop a better understanding of what citizens want and expect from the government that serves them.

Learn more

• Read how one of America’s largest and most digitally advanced counties strengthened the community and improved citizen services with HSO and Microsoft Dynamics 365
• Watch this on-demand webcast to learn how a data-driven policy can help your government act today to better support your citizens through any future crisis
• Read how governments can ensure consistency in citizen services during a pandemic and beyond