Implementation services: Ensure you have a smooth, effective transition that takes you where you want to go

When you chose your new technology solution, you chose the right product to move your business forward. Selecting the right implementation and support partner is equally important.

Your partner needs to understand your business and have the capability to design and implement a solution that meets your strategic goals. Also, they have to be able to work with your people to ensure they are properly trained and supported so they’re confident when it’s time to go live.

Your trusted cloud partner

The Cloud team at HSO knows how to leverage Cloud technology to help you transform your business. We work with you to best understand your challenges and goals to put that technology to work for you. Effective and efficient, this technology breaks down barriers and smooths the way for your implementation. You don’t just get an IT provider, you get a solution provider.

Your implementation needs to fit you perfectly

Every implementation is unique. Before anything else, we work with you to develop a firm understanding of your company’s culture as well as your challenges and goals.

Why? Because this knowledge will help us determine how best to approach the implementation. The right approach—one that fits your culture as well as your needs—means the difference between a smooth implementation and a bumpy one.

Project management is the foundation of any implementation, and there are many valid and respected approaches. The two you will most likely hear about are the Agile and Waterfall approaches:

Agile

With Agile, work is delivered in short “sprints,” completing a predetermined set of deliverables after each sprint. Using this approach, it becomes easier to identify gaps in requirements or requirements that may need to be altered due to technical or regulatory changes, which the project team can assess and modify in the next sprint.

Waterfall

This more traditional approach follows a sequence of phases: Needs analysis, requirements gathering, design, development, testing, and implementation. Waterfall is more structured and, in some cases, may be required by certain organizations.

We choose the implementation approach that will work best for your organization and individual solution. Sometimes we might even recommend a hybrid of the two approaches—whatever will get the job done most effectively. Our project management experts have extensive experience in both methodologies. Regardless of approach, you can be confident in our abilities.

Much more than just a business solution

Your business solution must be a true asset. That defines how we work together. No matter how we manage the project, the goal is to put a solution in place that satisfies you.

• Thorough analysis: You’ll be engaged from the very start when we analyze current processes and define requirements. We want you involved in this phase to ensure everyone is on the same page, with a full understanding of where you are and where you want to go
• An eye towards the future: Your solution needs to be able to grow and adapt as your organization grows and your needs change. When we plan your implementation, we always keep scalability in mind, working with you on a strategy for how your solution can evolve with you over time
• Early testing: Our testing team participates during the requirements gathering phase to ensure that use cases are written with the big picture in mind. The team then tests each phase as if they are the user—actually performing tasks for your organization. With this approach, there should be no surprises when the solution is ready for final testing
• Stakeholder involvement: We involve your stakeholders by training them as early in the process as possible. This gives them a chance to test the solution and get familiar with it before launch. By getting stakeholders involved sooner, we gain valuable feedback and user buy-in while providing the advantage of learning the system sooner
• Executive involvement: Not only do we keep stakeholders involved, we also keep executive sponsors informed of their department’s investment in the project. It’s important to get their input early on to make key strategic decisions as the project evolves