Field service organizations today don’t think about connected field service and how it could improve their business—but they should. Of the three traditional workflows—installation, maintenance, and break-fix or repair appointments—followed by most companies, break-fix can be very costly. Technicians often find after performing initial diagnostics that additional follow-ups are required, which not only adds cost, but frustrates customers when the repairs are not completed during the first call.
Customer satisfaction and technician productivity are critical to any field service organization, and taking advantage of internet-ready devices that can detect and diagnose issues is a big step towards operating more proactively.
Read the eBook to understand how to evaluate whether your organization is ready to benefit from connected field service.