Connected Field Service: Predictive and proactive service- first-time, every time.
Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.
Do you have the right foundation to support the level of service your customers expect?
HSO’s in-house field service solutions have the functionality you need to tackle field service challenges and be proactive. The flexibility and solid foundation of the Microsoft cloud provides the solution that fits your needs now with the option to expand it when you’re ready.
- Improve first-time fix rates and customer satisfaction
- Reduce service costs such as travel time, mileage, and vehicle wear and tear
- Increase productivity of field technicians with mobile apps, Remote Assist and Hololens
- Provide timely and accurate customer and equipment history to field technicians
- Identify and take advantage of up-sell and cross-sell opportunities
- Provide proactive and preventative maintenance with IoT and machine learning
Learn more about HSO for Field Service and how we’re helping businesses like yours with industry-focused solutions leveraging award-winning Microsoft technologies.
A Deep Dive into Connected Field Service
Join us as we explore specific use cases of companies like yours who are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service.On-Demand Recording
Build a foundation for the future
HSO’s Advanced Field Service extends the out-of-the-box functionality of Dynamics 365 for Field Service, improving the areas of Case Management, Customer Assets, Agreements, Work Orders and Invoicing. Improve first-time fix rates and deliver predictive and proactive service, before your customers even know there’s a problem.Download Factsheet
Seven Reasons to Embrace Connected Field Service
Field service organizations today don’t think about connected field service and how it could improve their business—but they should. Connected Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first time fix rates, and resource productivity through advanced scheduling, resource optimization, and mobile enablement capabilities.Download Now
A Day in the Life of a Field Service Engineer
Companies of all sizes and industries are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service. Let’s take a look at a day in the life of a Field Service engineer to see how.Download Now
Field Service Technology Trends in the Microsoft Cloud
Join HSO Field Service experts, Max Dinser and Mike Hammons, as they explain some of the scenarios and technology choices they’re helping clients make and where Microsoft’s cloud services fit. Max and Mike also share the new tech that they are most excited about, ranging from analytics to IoT to automation tools.Tune In
Key Drivers for Growth in Service
In our recent research initiative with Noventum and Microsoft, we explore several manufacturers and technical service companies to understand what’s helping them drive and succeed in an increasingly services led world.Read the Report
Connected Field Service in Action
A national medical device manufacturer provides one-of-a-kind mobility and accessibility systems to individuals—from wheelchairs and bath seats to stair lifts and ramps- designed specifically to meet their needs. Learn how they’re using Microsoft Dynamics 365 and the Power Platform to provide comfort, independence, and inclusion for their customers.Learn More
Envision improvement opportunities with Dynamics 365 Field Service by experiencing high-level demonstrations of the Microsoft solution landscape combined with insight into high-value use-cases. HSO's Envisioning Workshop for Connected Field Service (based on the Dynamics 365 Field Service solution) will take you through a series of stages of discovery and idea definition that will form the start of your Field Service solution roadmap.Get started today
Preparing for tomorrow, today
With a secure, cloud-based platform that you can trust, Microsoft Dynamics 365 is paving the way for manufacturers to strengthen and innovate in a rapidly changing economic climate. By providing organizations of all sizes with the right tools to manage their supply chain, finances and operations, along with support for customer relationships from a single application, you can gain complete control and full visibility across all areas of your business.