Governments Can Keep Constituent Accounts and Data Safe with Microsoft Dynamics 365 Fraud Protection
Fraud is everywhere these days, and no industry or sector is immune, including government. It’s especially bad in areas like unemployment insurance and social welfare. The FBI says unemployment fraud in Florida is a “crisis situation”, and the state of Washington was recently victim of a second wave of unemployment fraud. As fraud numbers rise and bad actors get smarter, Government agencies are under increased pressure to combat it, but few have the resources to be effective at it. But they can’t afford not to fight fraud; the money or information that’s being threatened is vital to continuing operations or sensitive in nature.
Technology is the answer
To fight an effective battle against fraudsters, government agencies must rely on technology solutions like Microsoft Dynamics 365 Fraud Protection. Dynamics 365 Fraud Protection can help government agencies decrease fraud and abuse, reduce operational expenses and streamline transactions. The platform leverages sophisticated tools, including adaptive AI that is capable of continuously learning the organizations routine activities and acceptable operating parameters. Dynamics 365 Fraud Prevention can help government agencies identify anomalous activity based on a number of factors, including account history, payment trends, transaction frequency and more.
Real world applications for Dynamics 365 Fraud Protection for government agencies
The COVID-19 pandemic has had far reaching impact on unemployment numbers throughout the country. Suddenly, countless Americans found themselves out of work and needing to rely on state unemployment insurance programs to make ends meet. Seemingly overnight, the number of individuals submitting requests for unemployment payments increased exponentially in nearly every state in the country.
In addition to the logistical challenges of managing so many requests, the sheer volume of incoming interactions also presented fraudsters with the ideal opportunity to attempt to defraud the system. Fraudsters quickly acted on the opportunity by submitting false claims for unemployment funds, illegally accessing the unemployment accounts of innocent victims, and rerouting direct deposit payments earmarked for qualified unemployed workers. Countless millions of dollars were illegally accessed through these fraudulent activities.
Dynamics 365 Fraud Protection may have helped to eliminate the losses resulting from fraudsters in the days and months following the onset of the pandemic. By identifying anomalous activities, such as repeat claims filings, unusual account logins or excessive changes in direct deposit account information, Dynamics 365 Fraud Protection would have flagged potential fraud, allowing agencies to take action in real time to prevent the illegal activity.
Explore the potential of Dynamics 365 Fraud Protection
As a Microsoft partner, HSO is uniquely positioned to help government agencies explore the potential benefits of Dynamics 365 Fraud Protection. Our knowledge of the system and its capabilities helps us identify viable applications and deploy the platform quickly and cost-effectively.
Want to see Dynamics 365 Fraud Protection in action? Watch an on-demand webcast we co-hosted with Microsoft:
Citizen Data Protection: How Your Government Can Ensure Comprehensive Cybersecurity with Microsoft Dynamics 365 Fraud Protection
You’ll learn how to:
- Boost citizen account protection immunization by preventing attacks
- Protect your reputation by keeping citizens from being compromised or abused
- Improve the citizen experience by reducing account login friction
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