State and local government organizations and services are driven by common forces: a will to provide excellent service to the citizens that they are serving. [...]

State and local governments carry heavy loads in all areas, and they can't let the people who depend on them down. Human services programs within [...]

Human services programs within state and local governments carry a heavy burden. There is growing demand, but budgets are smaller and resources are tighter. Regardless, [...]

The human services departments within state and local governments are constantly dealing with growing caseloads and shrinking budgets—and today, employee shortages, But they still have [...]

One large state's Department of Social Services was struggling with managing cases. The department’s case management technology was not keeping up with the volume of [...]